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Have questions? Need clarification? Let us help you! Click on a link below that relates to your question. If your question isn't listed or you need additional help, feel free to contact us.

Your Account

Member Card

Web Site / Technical

Travel Reservations

Search



Search

How do I search for discounts?
There are three ways to ways to find discounts:
  1. The QuickSearch: The fastest way to find discounts is conveniently located on almost every Web page, and only a location is needed to display participating businesses and their offers.
  2. The Advanced Search: Our robust, yet user-friendly search engine is designed to help you narrow-down and refine your search. This tool includes options not available from the QuickSearch, including the following: select a location from drop-down lists, search multiple categories, search for words or phrases, apply various filters, and more!
  3. Saving by Category: View a list of national businesses offering discounts on their products or services. No matter where you are, or plan to be, these offers will save you money. Each page also defines the category and allows you to search for local (or non-national) offers in this category.
How do I sort the results of my search?
After performing the search, locate the sorting options in the gray bar located at the top and bottom of the search results. Click any of the following options:
  • Alphabetically: Sorts the results alphabetically by business name.
  • City: Sorts the results alphabetically by city.
  • Category: Sorts the results by category.
  • Distance: Sorts the results by distance from the location you entered (nearest retailer to furthest).
How do I find a specific business?
Go to the More Search Options and do the following:
  1. In the "Location" section, type or select the area to search.
  2. In the "Categories" section, choose the categories to search.
  3. In the "Additional Preferences" section, find the Word Search box.
  4. Type the business name into the box (and between quotes if more than one word).
  5. Submit your search.
How do I find multiple locations of the same business?
Follow the instructions under "How do I find a specific business?" (see above). The results will display multiple locations in the search area. You may also find the method below useful for displaying mutiple locations:
  1. Click the name of the business in the search results.
  2. On the next page, locate the "Additional Info" section in the right column.
  3. Click the "More Locations" icon above the address.
How do I find participating businesses near another business?
Follow the instructions under "How do I find a specific business?" (see above) to locate the first business, then do the following:
  1. Locate the "Additional Info" section in the right column.
  2. Click the "Search Nearby" icon above the address.

Member Card

How do I activate my card?
Your card becomes active at the time of printing. When you receive your card in the mail, you can begin receiving discounts immediately. To view member-only information online, however, you will need to log in using the member numbers on your card.
Can I order extra membership cards for my family?
You may order additional cards for immediate family members living at your same address and for dependent children attending college. Simply contact us to order extra cards.
My card was lost or stolen. How can I replace it?
You may order a replacement card for $6.95 to cover materials, processing and postage (USA & Canada) by contacting us.
My card has expired. Can I renew it?
If you want the benefits of membership, you can purchase a new membership online by rejoining or you can renew your current membership by contacting us. Otherwise, you will not be permitted to view any members-only information or receive discounts using your expired membership card.

Web Site / Technical

What Web browsers and computers work best with this site?
Our site is best viewed using the latest version of Microsoft Internet Explorer which can be downloaded and installed for free from Microsoft. Most releases of Firefox will also display data correctly. Our site is designed to operate on Internet-capable PC and MAC computers.  Download latest version »
How can I report problems or make suggestions about this site?
Just contact us and describe the problem! We appreciate users who inform us of problems so we can improve the site.
How can I get help solving a problem with a retailer?
Should you ever encounter a problem with a participating retailer, please contact us. With thousands of retailers worldwide, we are constantly adding and training new merchants. Many retailers with high employee turnover are constantly training their employees. If you encounter an employee that is not aware of the Access program or fails to honor the discount, we want to hear from you as soon as possible. In most cases, we can educate the new employee and resolve the problem before another member encounters the same problem. If you contact us by e-mail, we will reply and let you know what resolution was reached.
Why am I having trouble printing the coupon?
If you are having difficulty printing your coupon, it may be that a pop-up blocker installed on your computer is preventing you from accessing it. Please disable any pop-up blockers you may have running and try again. If you continue to have problems, please contact us.

Your Account

How do I log out?
Click the "Logout" link/button. Because your password is required to view any personal information, logging on to the site does not mean your information is accessible by others. Once you have entered your password, however, you will not need to enter it again during the same session. In addition, your account will log out automatically if the computer is idle (or not used) for more than 20 minutes. If you use or are using a public computer, always logout and close the browser when you are finished.
Can I update my e-mail and mailing address? How?
Yes, and please do! After logging in, click "My Profile" at the top of the page. Enter your password and your profile will display. Keeping your e-mail and mailing address current is very important because all local searches and listing of discounts in e-mail updates are based upon your ZIP/Postal Code. All member services, such as notifications, forgotten password retrievals and assistance are provided via e-mail as well.
I forgot my password! What should I do?
No problem. We can send it to the e-mail address in your profile. Click here to have your password sent to you by e-mail. If you have recently changed your e-mail address and know that the address you use now does not match the address in your member profile, please contact us.
Is my information private?
We respect your privacy! As a member of the Better Business Bureau, we pledge to meet the BBBOnLine Reliability standards for ethical online business practices. The information you provide allows us to protect the exclusivity of current members, as well as to personalize the savings discounts that are available to you and/or your organization. Your personal information is never sold or otherwise provided to third parties for any reason.

Travel Reservations

How can I get help with a reservation?
Please follow the instructions below based on your reservation type:
Type* Instructions
Air Contact the airline directly.
Car Contact the car rental company directly.
Cruise Call 888-518-6907
Custom Trip Call 888-291-1613 (existing reservations only, no sales)
Hotel Call 866-270-2849 or email customerservice@wctravel.com
Last Minute Deals Call 888-656-8204 (existing reservations only, no sales)
Tickets & Attractions Call 866-270-2849 or email customerservice@wctravel.com
*Your membership may not have access to all reservation types listed.
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